Shipping Policy

Last updated: 23 July 2026

1. Shipping Overview

Please note your order is manufactured in the country of origin and sent by sea freight to your home. This will take longer, however we think that good things come to those with exceptional taste (like you!).

All the Ovens, Cabinets and Furniture on our The Vivid Terrace website include shipping to your address.

Please note this shipping is a kerbside delivery. If you would like us to deliver your item inside your premises, install/assemble it, and take away the packaging, this is an extra cost of $500 — please contact sam@thevividterrace.com.au to arrange.

Smaller items will have a freight component added at checkout. If you are ordering them as part of a larger Charlie Oven or Charlie Cabinet order, don't worry — we will refund the extra freight and ensure your accessories (cooking trays, cushions, fire pokes etc.) are securely packaged with your larger item.

2. Click & Collect

Of course you are always welcome to pick up your order from our showroom in Brookvale NSW, or Robertson NSW. Email sam@thevividterrace.com.au to organise a date and time.

3. Charlie Ovens

At The Vivid Terrace we hold stock in Brookvale NSW. If your chosen Charlie is in stock at time of purchase, your order will take 2 weeks to be delivered to you.

If Charlie Oven UK does not have your colour in stock in England, allow 3–4 weeks from the date of purchase to manufacture your order.

If you are ordering a bespoke colour for your Charlie Oven, please allow 3–4 weeks from the date of purchase to manufacture your order.

Please allow for your oven to take 45 days sea freight.

Charlie Ovens and cabinets come fully assembled as a single unit on locking castors, ready to roll into place in your lovely outdoor space, across a flat, hard, weight-bearing surface.

Economy pallet delivery — the oven will be strapped to a pallet kerbside outside the delivery address. Once your Charlie arrives in Australia we will advise how long it will take to reach your chosen delivery destination.

If you wish to specify the day and time for your delivery please contact sam@thevividterrace.com.au and we will advise the extra charge if applicable.

For an additional $500 you can specify "installed delivery", where your item will be installed in your ground-floor outdoor space.