Privacy policy

Last updated: June 2026

1. Introduction

The Vivid Terrace ('we', 'us', or 'our') is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs), as amended by the Privacy and Other Legislation Amendment Act 2024. We are committed to handling your personal information responsibly and transparently.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Name and contact details (email address, phone number, postal address)
  • Account credentials (username and password if you create an account)
  • Payment information (processed securely via third-party payment providers)
  • Enquiry details and correspondence you send us
  • Preferences, interests, and feedback you provide
  • Any other information you choose to provide to us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address and browser type
  • Pages visited and time spent on those pages
  • Referring website or source
  • Device information and operating system
  • Cookies and similar tracking technologies (see Section 7)

3. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you when you fill in forms, make enquiries, place orders, or otherwise contact us
  • Automatically via our website when you browse or interact with our content
  • From third parties where permitted by law (e.g. referral partners, analytics providers)

In accordance with Australian Privacy Principle 3 (APP 3), we only collect personal information that is reasonably necessary for our business functions and activities.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide customer support
  • To process bookings, orders, or transactions
  • To send you information about our products, services, and promotions (where you have consented)
  • To improve our website, products, and services
  • To comply with our legal obligations
  • To detect and prevent fraud or other unlawful activities
  • For internal record-keeping and administration

In accordance with APP 6, we will only use or disclose your personal information for the primary purpose for which it was collected, a related secondary purpose you would reasonably expect, or where you have given consent.

5. Disclosure of Your Information

5.1 Third-Party Sharing

We may share your personal information with third parties in the following circumstances:

  • Service providers who assist us in operating our website and business (e.g. IT support, payment processors, email platforms)
  • Analytics providers to help us understand website usage
  • Legal or regulatory authorities where required or permitted by law
  • Professional advisors such as lawyers or accountants

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5.2 Overseas Disclosure

Some of our third-party service providers may be located overseas. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles, in accordance with APP 8.

Countries to which we may transfer data include, but may not be limited to: the United States of America and the European Union. These countries may have different privacy laws to Australia.

6. Security of Your Information

We take the security of your personal information seriously. In accordance with APP 11, we take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures include:

  • Encrypted data transmission (SSL/TLS)
  • Secure servers and access controls
  • Regular review of our information security practices
  • Restricting access to personal information to authorised personnel only

In the event of a data breach that is likely to result in serious harm, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required under the Notifiable Data Breaches (NDB) scheme.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. Cookies are small files placed on your device that allow us to recognise your browser and capture certain information.

We may use:

  • Essential cookies – required for the website to function properly
  • Analytics cookies – to understand how visitors use our website (e.g. Google Analytics)
  • Preference cookies – to remember your settings and preferences

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. Access to and Correction of Your Information

Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, out of date, incomplete, or misleading.

To make an access or correction request, please contact us using the details in Section 10. We will respond to your request within a reasonable time (generally 30 days). In some circumstances we may decline access as permitted by the Privacy Act, and we will explain why if this occurs.

9. Complaints and Enquiries

If you believe we have breached your privacy or have a concern about how we handle your personal information, please contact us in the first instance so we can attempt to resolve the matter.

We will acknowledge your complaint within 7 business days and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • GPO Box 5218, Sydney NSW 2001

10. Contact Us

For any privacy-related enquiries, access/correction requests, or complaints, please contact:

The Vivid Terrace – Privacy Officer
Email: sam@thevividterrace.com.au
Website: www.thevividterrace.com.au

We aim to respond to all privacy enquiries within 5 business days.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated policy will be posted on our website with the revised date. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy and Other Legislation Amendment Act 2024.